Account
Request ElderHomeList Account Deletion
Use this page to request deletion of your ElderHomeList account and associated data. You do not need to install or open the app to submit a request.
After receiving your request, ElderHomeList will verify that you are authorized to act on the account. Once verified, the account and associated data will be deleted or de-identified unless information must be retained for security, fraud prevention, legal compliance, billing reconciliation, dispute resolution, audit evidence, or another lawful purpose.
This button opens your own email client with a prefilled message. Nothing is transmitted or stored by this website.
What will generally be deleted
- Account profile and login access
- User preferences
- Family intake and shortlist data associated with the account, subject to lawful retention
- Facility-user access records associated with the individual account, subject to facility and legal record requirements
- Support and operational records that are not required for an approved retention purpose
What may be retained
Limited information may be retained when required for fraud prevention, security, legal compliance, billing or transaction reconciliation, dispute resolution, incident response, audit evidence, or another lawful purpose. Retained information will remain restricted to the applicable purpose.
Timeline
ElderHomeList will acknowledge the request and provide next-step information after identity and authority verification.
Contact
Questions about deletion requests: admin@elderhomelist.com